Phone etiquette is a highly valuable tool to have in an
employee"s skill-set, and our Telephone Etiquette course will help provide
those skills. This course will help your participants improve their phone
skills which will make them more confident, improve sales, and help gain new
customers while retaining your current clientele. A more confident employee is
also one that is happier, and happier employees will produce happier
Through our Telephone Etiquette course your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this course a great investment.